Returns & Exchanges

Returns & Refunds policies:

Take control of your shopping experience with our seamless returns and exchanges. If you’re not satisfied or your items arrive damaged, utilize our self-serve return portal within 30 days of delivery. Your satisfaction is our priority, and we’ve made it easy for you.

Before starting a return, ensure the item is unused and in its original condition with all tags. We inspect items; damaged ones may not qualify for a refund or exchange.

Postage & packaging discrepancies

At BBL, we provide convenient shopping with free shipping on all orders, and we simplify returns with prepaid labels, although return shipping costs are the responsibility of our valued customers.

Color Discrepancies :

Color variations may occur due to differences in screen resolutions. We recommend evaluating the item’s color on multiple screens before making return decisions. Your satisfaction is our top priority.

Eligibility Conditions?(if you received a damaged item)

For prompt assistance with discrepancies, defects, or transit damage, please notify us within 3 days of delivery, accompanied by clear images of the entire product. Regrettably, reports beyond this timeframe may not be addressed.

Self Service Returns / Exchanges:

If you are looking to return/exchange an item, our self-serve portal is here to streamline the process. Your satisfaction means the most to us. Let’s make it effortless.

Still have questions?

Send us an email: support@buyboxleather.com or chat with us